Effective Date: 2025
Last Updated: 2025
KasiGo Deliveries (Pty) Ltd (Registration No: 2025/946222/07), operating as KasiGo, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, mobile applications, and services.
By using KasiGo, you agree to the practices described in this Privacy Policy.
KasiGo is a multi-service delivery platform offering:
Food delivery
Grocery delivery
Parcel and goods delivery
Medical and pharmacy delivery
Online shopping services
Our services currently operate in Phuthaditjhaba, Free State, with plans to expand.
We may collect the following types of personal information:
Full name and surname
Phone number and email address
Physical delivery address and location data
Payment information (excluding full card details)
Identity information (for drivers, merchants, and agents)
Account login details
Order history and communication with KasiGo
Device information (model, OS, app version)
IP address
Location data during active orders
App usage and interaction data
Payment confirmations from payment service providers
Merchant order confirmations
Driver delivery confirmations
We use your information to:
Process and deliver orders
Facilitate payments and refunds
Verify users, drivers, and merchants
Communicate order updates and support messages
Improve our services and platform functionality
Prevent fraud, abuse, and misuse
Comply with legal and regulatory obligations
We may share your information with:
Delivery drivers to complete orders
Partner merchants and stores
Payment service providers
Technical service providers (hosting, analytics, notifications)
Law enforcement or regulators when legally required
We do not sell your personal information to third parties.
KasiGo supports:
Cash on Delivery
Instant EFT
In-App Wallet
Bank Transfers
Payment information is processed securely through third-party payment providers. KasiGo does not store full card or banking details on its systems.
We collect location data only:
When you place an order
During delivery tracking
To improve delivery accuracy and safety
You may disable location services, but this may affect service functionality.
We take reasonable technical and organisational measures to protect your information against:
Loss
Misuse
Unauthorised access
Alteration or disclosure
However, no system is 100% secure, and we cannot guarantee absolute security.
We retain your information only for as long as necessary to:
Provide our services
Meet legal and regulatory requirements
Resolve disputes
Enforce our terms and policies
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent where applicable
Requests can be made by contacting KasiGo support.
KasiGo uses cookies and similar technologies to:
Improve website and app functionality
Analyse usage trends
Enhance user experience
You may manage cookie settings through your device or browser.
Users must be 16 years or older to use KasiGo services. We do not knowingly collect personal information from minors under this age.
We may update this Privacy Policy from time to time. Any changes will be published on our website and app. Continued use of KasiGo after changes means you accept the updated policy.
For privacy-related questions or requests, contact:
KasiGo Deliveries (Pty) Ltd
Website: www.kasigo.co.za
Service Area: Phuthaditjhaba, Free State
