Last updated: January 2025
These Terms and Conditions (“Terms”) govern your access to and use of the KasiGo Deliveries mobile application, website, and related services (“KasiGo”, “we”, “us”, “our”). By using KasiGo, you agree to be bound by these Terms.
KasiGo Deliveries (Pty) Ltd
Registration Number: 2025/946222/07
Province of Operation: Free State
Primary Service Area: Phuthaditjhaba
KasiGo is a digital platform that connects customers, independent delivery drivers, and partnered stores for the purpose of food delivery and parcel delivery. KasiGo is a facilitator and does not own or manufacture the goods sold on the platform. All restaurants, merchants, and delivery partners operate as independent contractors.
By creating an account, placing an order, or using any part of the KasiGo app or website, you confirm that:
You are at least 16 years old.
You agree to these Terms and any additional policies posted on our platform.
If you do not agree, you must immediately stop using KasiGo.
KasiGo provides the following services within Phuthaditjhaba:
Food Delivery
Parcel / Courier Delivery
Collection and drop-off services
We do not guarantee:
The availability of a specific restaurant or vendor.
That a delivery partner will accept your order.
That delivery times will always be exact.
You are responsible for:
Keeping your account information accurate.
Securing your account login details.
All activity conducted under your account.
KasiGo may suspend or terminate your account if misuse, fraud, or policy violations are detected.
By placing an order, you agree that:
Prices shown in the app are determined by restaurants, vendors, or by KasiGo (for parcels).
Once an order is accepted by a driver and the merchant begins preparation, you may not cancel unless covered under the cancellation policy.
Delivery times are estimates and may vary due to distance, traffic, weather, and availability.
A delivery is considered completed once handed to you, your representative, or placed at your selected drop-off location.
By using KasiGo Parcel Delivery, you confirm that:
You will not send prohibited items (weapons, drugs, hazardous substances, stolen goods, or any illegal items).
You understand that parcels travel with independent couriers and may be subject to inspection if safety concerns arise.
KasiGo is not responsible for unsealed, poorly packaged, or undeclared fragile items.
Accepted payment methods:
Cash on Delivery
Instant EFT
In-App Wallet
Bank Transfer
Additional fees may apply, including:
Busy-hour surcharges
Long-distance fees
Parcel handling fees
Failed delivery fees (e.g., no answer at drop-off)
All payments must be made in full before or at delivery.
KasiGo only issues Wallet Credit refunds, not cash refunds.
Refunds may be granted for the following:
Double payment / duplicate transactions
App or payment system errors
Failed delivery caused by driver or merchant
Expired or unsafe food
Damaged or spoiled products
Missing items
Incorrect order delivered
Refunds are evaluated case-by-case and may require supporting evidence (photo, video, driver report).
Wallet credit is non-transferable and cannot be withdrawn as cash.
Orders may be cancelled in the following situations:
No driver is available
Vendor cannot fulfill the order
Order delays exceed the acceptable threshold
Merchant confirms an out-of-stock item
You may not cancel:
After preparation has begun
After a driver has collected the order
When delays are caused by weather, traffic, or circumstances beyond KasiGo’s control
To the fullest extent allowed by law:
KasiGo is not liable for the quality, safety, or preparation of food — this is the responsibility of each restaurant or vendor.
KasiGo is not responsible for loss, theft, damage, or deterioration of parcels unless directly caused by driver negligence proven with evidence.
KasiGo is not responsible for delays caused by events beyond our control (traffic, weather, network issues, strikes, etc.).
Your use of the platform is at your own risk.
KasiGo acts solely as:
A platform to display products
A connector between customers, drivers, and vendors
A facilitator of payments
We do not employ drivers or restaurant staff. All partners are independent contractors.
By registering as a merchant or courier:
You confirm you are an independent contractor, not an employee of KasiGo.
You must comply with all local laws, health standards, licensing, and safety regulations.
You must maintain accuracy of your menu, operating hours, and pricing.
Users may not:
Abuse, threaten, or harass drivers or vendors.
Create fraudulent accounts or orders.
Send illegal or dangerous goods via parcel delivery.
Reverse engineer, copy, or exploit the platform.
Violation may lead to account suspension or legal action.
By using KasiGo, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy. Data may be shared with vendors, drivers, and service providers strictly for operational purposes.
These Terms are governed by the laws of the Free State Province, Republic of South Africa. Any disputes must first be raised with KasiGo Customer Support before formal procedures.
KasiGo may update these Terms from time to time. Continued use of the platform indicates acceptance of the updated Terms.
